Terms of Service

Last updated: November 8, 2025

Agreement to Terms

By accessing or using Pulse Panel, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

Description of Service

Pulse Panel is a feedback widget and management system that allows website owners to collect and manage user feedback. The service includes:

  • Multi-site feedback management dashboard
  • Embeddable JavaScript widget for collecting feedback
  • Three types of feedback collection: Likes, Ideas, and Issues
  • Widget customization options
  • Feedback status tracking and organization
  • Data export capabilities

Account Registration

To use Pulse Panel, you must create an account by providing accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

Acceptable Use

You agree not to use Pulse Panel to:

  • Violate any laws or regulations
  • Infringe upon the rights of others
  • Transmit any malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Collect or harvest personal information of users without consent
  • Use the service for any fraudulent or illegal purpose
  • Interfere with or disrupt the service or servers
  • Impersonate any person or entity

Widget Usage and Responsibilities

When using our embeddable widget on your website:

  • You are responsible for complying with applicable privacy laws regarding data collection
  • You must provide appropriate privacy notices to your users
  • You are responsible for obtaining necessary consents for data collection
  • You must not modify the widget code in ways that compromise security or functionality
  • You are responsible for the content of feedback submitted through your widgets

Intellectual Property

The Pulse Panel service, including its original content, features, and functionality, is owned by us and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all rights to the feedback data collected through your widgets. By using our service, you grant us a license to store, process, and display this data as necessary to provide the service.

Service Availability

We strive to provide reliable service but cannot guarantee that the service will be uninterrupted, timely, secure, or error-free. We reserve the right to:

  • Modify or discontinue the service with or without notice
  • Perform scheduled maintenance that may temporarily interrupt service
  • Impose limits on certain features or restrict access to parts of the service

Data and Privacy

Your use of Pulse Panel is also governed by our Privacy Policy. We are committed to protecting your data and respecting your privacy rights. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms of Service.

Upon termination, your right to use the service will immediately cease. You may delete your account at any time through your account settings.

Limitation of Liability

To the maximum extent permitted by applicable law, Pulse Panel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your access to or use of or inability to access or use the service
  • Any conduct or content of any third party on the service
  • Any content obtained from the service
  • Unauthorized access, use, or alteration of your transmissions or content

Disclaimer of Warranties

The service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Indemnification

You agree to indemnify, defend, and hold harmless Pulse Panel and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of the service or your violation of these Terms of Service.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to its conflict of law provisions. Any disputes arising from these Terms or the service shall be resolved in the appropriate courts.

Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. We will provide notice of material changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us at: [email protected]