📊 The 3 Feedback Signals Every SaaS Should Track

Most teams collect feedback, but few actually read it right.

At Pulse Panel, we’ve learned that all feedback naturally fits into three categories — and treating them differently changes everything.

❤️ Likes — What’s Working

Likes are your product’s heartbeat.

They show what to double down on. A small bump in “love” for a feature often signals user delight — your best marketing channel is hidden in these moments.

💡 Ideas — What’s Next

Ideas are wishlists in disguise.

Users don’t always articulate perfect solutions, but they constantly hint at unmet needs. Tag and cluster these; when you see patterns, you see your roadmap.

🐞 Issues — What’s Broken

Issues are the most urgent signal.

Fix them fast. Every unresolved bug compounds frustration — and every quick fix tells users you’re listening.

Why It Works

By separating Likes, Ideas, and Issues, you turn feedback chaos into structure. You’ll instantly know what users love, what they want next, and what’s holding them back.

That’s the core of Pulse Panel’s design philosophy: structured simplicity that makes listening scalable.